Miscellaneous

Interviews and news

Interviews on trending topics in the mobility industry, news from the world of the "Combined Power for Mobility" partners and reports about our activities at shows and events – learn which topics are on our minds and what drives us. In addition, we inform you about new products in our solution world as well as the latest features and functions.

Public Transport in Switzerland: Pilot project on compensation for delays - with technology from Hacon

On behalf of Alliance SwissPass, the SBB has conducted a pilot test on delay compensation. The pilot ran from the end of September to the end of October 2020; 300 test customers were involved. 

The pilot project was also a first for a new Hacon product: The HAFAS Time Machine supports transport companies in efficiently managing passenger rights. With the HAFAS Time Machine, it is possible to check quickly and easily whether the individual trip of a passenger was feasible on time. New about this: For the first time, not only isolated segments but also complex connections with several changes can be checked within a few clicks. Potential alternative connections are also checked automatically. The challenge: Routing suggestions (including alternatives) vary depending on the daily traffic and timetable situation and are therefore hard to analyse in retrospect. However, the HAFAS Time Machine makes the complete connection information - as it would have been displayed to the passenger on the day of travel - accessible on the basis of historical data. 

Starting in January 2021, the regular compensation rules will be in effect in Switzerland. These compensation rules apply to all public transport riders. Passengers receive (partial) refunds for delays of 60 minutes or more. The HAFAS Time Machine will be used to check the claims.  

Further information on the HAFAS Time Machine can be found here in our product video.

We are actively monitoring the developments and will continue to adapt our structures for support based on the situation and prognosis of the various locations. These measures are based on the local and global health official recommendations and supported by a Siemens Task Force.

To minimize the risk of community spread, almost our complete staff works from home. Futhermore, we have eliminated nearly all business trips and reduced social contacts to the absolute minimum. HaCon fully supports remote workplaces and home office. Internal and external communication is secured by the use of several different channels. Virtual team and management meetings take place on a daily basis and ensure a close communication.

We have processes in place to support your operations with prompt and pragmatic responses. Our commitment to your projects is ongoing. At the same time, we are committed to work on new ideas and projects. To mention one advantage, our various virtual tools for communication make it easy to have online meetings on short notice and to include our experts in a conversation. Please reach out to your designated point of contact any time at your convenience.

Further actions taken include:

  • - Nearly all of our staff is working from home
  • - Close communication with all parties involved
  • - High standard of office hygiene for the small number of employees still working in the office
  • - Installation of an intranet page with up-to-date information regarding COVID-19
  • - Avoiding business trips which can be replaced by video conferences or can be moved to a later date
  • - Cancellation of all participation in exhibitions
  • - Cancellation of all external education events
  • - Quarantine process for employees returning from risk areas

The transport industry is doing a terrific job in providing mobility to the public in these difficult times. We are grateful for your service and proud to be part of this community.

Please stay safe and healthy. Together we continue to work on safe and sustainable mobility solutions.

Contact Us

Press, Media and Marketing Inquiries