1. Updates / Tutorials
Traveling with public transport can be safe, as long as passengers follow certain rules. Easy-to-understand tutorials help them to do so. They enable traffic operators to keep their customers updated regarding the latest safety measures and guidelines. The information can be provided directly on the opening screen of the app. Customer segmentation allows for information to be tailored to individual needs.
2. Adapted Routing
Adjusted routing is a good way to support Social Distancing. In order to keep traveler density in public transport low, new distribution rules must apply. Longer transfer times and routing that avoids highly frequented lines can help create space between the passengers and allows people who are at higher risk for severe illness to make safer choices. By establishing a C-19 icon and information texts, transport operators can refer their customers to these measures in the routing information. The “C-19 approved” routing can be based on:
- Static rules (e.g. minimizing connections and increasing last mile distances for walking, biking etc.)
- Systems for information management (e.g. the HAFAS Information Manager HIM)
- Dynamic information such as analytics, real-time occupancy
Adjusted routing enables your passengers to make smart and safer decisions when traveling in public spaces.
3. Occupancy Analytics
Static timetables may not perfectly match the new passenger behavior in public transport. Our analytics show that the demand on lines and stations is not always decreasing proportionally when compared to the time before Corona. Analyzing real-time passenger requests from apps provides insights into the actual demand. Using this data creates an opportunity that can help operators prevent overcrowding by running highly used lines with a higher frequency. The headway of underused lines can also be expanded. Implementing alert rules into the system could help to guarantee a specific occupancy (e.g. < 40%). Analytics not only help to modify schedules in an appropriate way, they also enable passengers to see the expected occupancy of their chosen connection in advance, not only for complete lines, but also for single waggons. To ensure the displayed occupancy is accurate in all cases, it is also possible to include customer surveys. The passengers validate the given information and send their feedback via the app.
The transport industry is already doing a terrific job, offering mobility to the public in these difficult times. Let us work together to be prepared for actual and upcoming challenges!
With the video below we want to thank all of our customers for the collaboration in the past months! The video is about the future of mobility, jumping into deep water, very private insights into the working environment of our CTO and about passion for detail in train control. It's also about rocket science, personal greetings from New York and that very special hip swing. But first and foremost, it is about saying “thank you” for the team work over the past few months!